Where do I get a Claim Number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Can You Match the Color of my Vehicle?

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get Other Work Done on my Car While its in the Shop?

Yes. Just let us know what other work you would like done so that he or she can make the necessary arrangements.

Do I have to Pay a Deductible?

The amount of Deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your Deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your Deductible, you can call your agent and he can tell you whether your insurance company has waived your Deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who Do I pay a Deductible to?

If your Deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your Deductible, you can call your agent and he can tell you whether your insurance company has waived your Deductible or whether it will be your responsibility.

What Forms of Payment does Arrow Auto Body Take?

We accept direct bill to the insurance company, check, cash, MasterCard or Visa.

Is There a Warranty on the Repairs done to my Vehicle?

Yes. We guarantee all repairs with a Limited Lifetime Warranty.

Guidelines for after you pick up your Vehicle.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade

DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

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